Post Install Representative (In Office/Virtual)

Description: *This position is not remote* You will be working with a team in our Medford, OR office.
Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation.
This is accomplished through virtual appointments, by answering any questions, and teaching clients about their system.
The Role: Virtual Appointments Meet with customers via video chat and educate the customer about their system Connect solar systems to the internet and provide the customer their login information for the app Provide customer service for anything that arises Administrative/Customer Relations Upload all information from appointments each day Communicate with the Post Installation Manager to identify trending issues Network with all departments within the company to ensure we can address any issue Upload documents and required media files for each appointment Maintain open relationships with all clients and answer any questions that arise Maintenance Weekly meeting with Post Installation Manager to track goals and continue growth Requirements: Who You Are Prior experience in hospitality, public relations, or sales Prior experience in customer service or client relations Excellent interpersonal skills Keen attention to detail along with organizational and time management skills Experience working with teams and offices in multi-state locations Knowledge of Excel and Google Suite Prior solar experience would be very helpful, but not required Who You’ll Work With Post Installation Manager Administration Marketing Department and Director of Marketing Troubleshooting department HR Department IT Department Solar system owners Why Purelight Paid holidays and paid time off Medical/dental insurance Work/life balance Opportunities for growth