Outreach/Peer Support Intake Specialist

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day.
If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you! Position Summary This position is responsible for Screening and Intake for ACCESS Outreach programs.
This position will offer peer-to-peer service delivery while screening for shelter and peer support services.
Utilizing both Trauma-informed care and peer support techniques, the Outreach/Peer Support Intake Specialist will connect with individuals in the community and work to connect them with ACCESS shelter and community navigation programs.
In addition to connecting people in the community to the Outreach programs, they will help ensure a warm handoff from intake to program participation with the Shelter Peer Support team.
Position Duties & Responsibilities • Interview, screen, and work with potential participants seeking support in the ACCESS Outreach programs.
• Perform administrative duties to support the program.
• Input accurate information promptly into multiple databases as necessary.
• Assemble and maintain files and reference materials as instructed by ACCESS procedures.
• Perform documentation and file reviews for data errors.
Update program policies and procedures as instructed by Program Leadership.
• Process and review program applications according to ACCESS program procedures, accurately and promptly.
• File, maintain, and/or shred documents according to ACCESS procedures.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
• Return phone calls from the Outreach phone in accordance with ACCESS procedures and time frames.
• Complete other duties and special projects as assigned by the Program Leadership.
• Ensure continuity of care for all participants entering the sheltering program.
• Perform a leadership role in the Medford Severe Weather shelter during inclement weather activations.
• Work cohesively with the shelter Peer Support team and Shelter program facilitator on the program intake process.
Position Requirements • Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• At least 1 year of experience working with vulnerable populations and evaluating eligibility or a similarly complex environment.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers and sustain participant and interdepartmental confidentiality.
Job Title: Outreach/Peer Support Intake Specialist (Non-Exempt) Job Hours: Full Time (Saturday-Friday) Salary: $17.
75 - $21.
00 per hour DOE Benefits: Health, Dental, RX, Vision, FSA, Vacation, Sick, Holidays, 403B Job Announcement Posted: 12/29/2023 Outreach/Peer Support Intake Specialist Revision Date: 12/2023 • Able to work both independently and collaboratively.
• Demonstrative excellent record-keeping and organizational skills with a minimum of six months’ experience.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Type: Full-time Pay: $17.
75 - $21.
00 per hour Benefits: * 403(b) * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person