Pay Rate $16.
25 to $19.
00 + $2 bilingual differential
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day.
If you are dedicated, hardworking, and have a passion for helping others, ACCESS is the place for you!
*Position Summary*
This position is the first point of contact and is responsible for providing positive and professional service to all ACCESS participants.
The Hope Navigator performs a variety of general office tasks including greeting participants, answering phone calls, data entry, sorting and distributing mail, and various other office and administrative duties.
*Position Duties & Responsibilities*
* Utilize trauma informed care, cultural competency, and other methods to provide the greatest level of service to every participant of ACCESS.
* Welcome and assist visitors in a friendly and professional manner.
* Maintain a well-organized and welcoming lobby area.
* Answer phones, screen calls and transfer to appropriate department/program.
* Answer/forward emails on behalf of the company.
* Collect, sort and distribute mail.
* Determine participants' needs and baseline eligibility and refer them to the appropriate program, ensuring the interaction is professional and timely.
* Perform basic data entry.
Tracks number calls and participants who come in and assists the supervisor with reporting.
* Research and understand appropriate information and referrals at ACCESS and in the community to better assist participants.
* Regular communication and interaction with staff.
* Provide verbal translation service as well as translate documents into Spanish, when necessary.
* Perform all other duties and tasks as assigned by the supervisor.
*Position Requirements*
* Belief in ACCESS’ mission to provide food, warmth, and shelter.
* High school diploma or equivalent.
* Minimum of 1 year of direct client contact and/or customer service experience.
* Bilingual in English and Spanish.
* Ability to work as a team, or independently without supervision.
* Demonstrated organizational skills and attention to detail.
* Demonstrated ability to work effectively with customers and co-workers as well as sustain client and intradepartmental confidentiality.
* Excellent customer service skills, phone etiquette, and listening abilities.
* Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
* Ability to work under pressure while maintaining professionalism.
* Valid Oregon driver’s license with an acceptable record under ACCESS’ insurance policies.
*Equal Employment Opportunity (EEO) Statement*
_ACCESS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, ACCESS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
_
Job Type: Full-time
Pay: $16.
25 - $19.
00 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
License/Certification:
* Driver's License (Required)
Work Location: In person
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