This position is responsible for providing support to all program staff within the Oregon Housing Community (OHCS) program.
This position will report directly to Housing Retention Program Supervisor.
The Housing Retention Program Support Specialist will perform a variety of general office tasks including, data entry, file review, file maintenance, program eligibility, answering phone calls, and returning phone calls, in addition to other office duties.
Position Duties & Responsibilities
• Input accurate information in a timely manner into multiple databases as necessary.
• Provides administrative support to the Housing Retention Program Supervisor, Housing Retention Program Manager, and Department Director.
• Assemble and maintain files, reference materials, meeting minutes, fiscal tracking, and create documents for staff as instructed by Housing Retention Program Supervisor, Housing Retention Program Manager, and Department Director.
• Perform documentation review and tracking for data entry errors.
Communicate with program staff regarding errors.
• Interview, screen, and work with Program Supervisor to determine participant eligibility for Federal and State Assistance programs.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
• Answer and return phone calls from the rental assistance line in a timely manner while responding appropriately.
• Complete other duties and special projects as assigned by the OHCS Program Supervisor.
• Belief in ACCESS’ mission to help people help themselves.
• Must be able to change focus from one area of work to the other without losing efficiencies.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively and collaboratively with participants, co-workers, and community partners serving the same populations while sustaining participant and interdepartmental confidentiality.
• Able to work both independently and collaboratively.
• Demonstrative excellent record keeping and organizational skills with a minimum of six months of experience working in a client-facing field.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Bilingual in English and Spanish is preferred
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