Administrative Broker Services Representative

The Full-time Broker Services Representative for John L.
Scott’s Medford Office provides administrative support for the office and Real Estate Broker Associates while working at the front desk.
This important role sets the tone for the office culture by greeting guests, answering phones, returning email inquiries, and assisting Broker Associates and the Office Leader with a variety of tasks.
The BSR may take on additional responsibilities such as listing/transaction coordination, and marketing projects.
This position requires a friendly, professional demeanor, must be computer/systems savvy and have a passion for customer service.
In addition, our BSR, along with the Executive team and all employees of John L.
Scott, embrace our core value, “Living Life as a Contribution” ™.
*Primary responsibilities may include, but are not limited to:* * Answer phones, and greet guests as soon as they enter the office * Receive and sort daily mail * Maintain a visually appealing office; Ensure office and reception area is tidy and presentable * Ensure office supplies and office inventory is ordered, stocked, organized, and available to brokers as needed * Act as liaison between brokers and other departments * Maintain a trusting and team-oriented relationship with the Brokers and the entire branch support team * Provide information, technical assistance and/or training to brokers regarding all John L.
Scott tools, Broker Services, and software applications * Enter/process/update transactions, listings, and provide support to brokers; process deal and listing checklists after office leader review (including closing completed files) * Additional administrative responsibilities as needed including, but not limited to, reviewing, distributing, copying, and organizing paperwork, flyer production and ordering, as well as additional tasks as assigned by Office Leader * Reliable attendance required to be sure initiatives and processes are moving forward as well as ensuring customer service levels are where they need to be *Required Knowledge and Competencies:* * Ability to understand the Company culture in client/broker/management relationships * Practiced in Microsoft Office Suite such as Outlook Word, Excel, Publisher, Adobe Acrobat, PowerPoint etc.
* Accuracy and attention to detail are key in performing all tasks * Effective communicator both verbal and written, including ability to work successfully with varying personality types * Proactive, with willingness to take on new tasks and assist Brokers as needed.
This can require trouble shooting.
* Applied knowledge of the technology available to serve the real estate industry * Ability to perform all tasks on the Broker Services Menu of Services and general office duties * Excellent customer service is a must * A developed understanding of the Transaction and Listing process, Escrow, Mortgage, Title and Home Warranty Insurance products and services preferred, but not required *Qualifications:* * High school diploma or equivalent certification required * Three or more years in customer service experience * General office experience, PC/MAC and data entry skills * Intermediate to advanced Microsoft Office skills * Professional appearance and demeanor * Sales and/or Real Estate experience helpful, but not required *Position, Compensation & Benefits:* * The position is full-time, 40 hours per week.
The position is considered non-exempt for purposes of Wage and Hour Law.
* Pay is from $18 to $20 (Per hour) DOE * Employees are eligible to participate in the JLS 401K retirement plan * Paid time off and personal paid leave in accordance with JLS policies * 8 to 9 paid holidays a year * Internal career growth and training opportunities * Living Life as a Contribution® volunteer opportunities through the JLS Foundation *Physical Demands:* The physical demands described here are representative of those that must be met by an employee in an office setting to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to reach items on or near the floor * Specific vision abilities required by this job include close vision requirements due to computer work * Light to moderate lifting is required occasionally, 10-25 pounds * Regular, predictable attendance is required on site at this location *Work Demands:* The work environment characteristics described here are representative of those an employee in an office setting encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Moderate noise (i.
e.
business office with computers, phone, and printers, online meetings) * Ability to work in a confined area (desk or office) * Ability to sit at a computer terminal for an extended period of time *Equal Employment Opportunity Policy:* John L.
Scott Inc.
provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, caste, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Application Question(s): * Do you have any previous real estate experience? Experience: * Customer service: 2 years (Required) * Office: 1 year (Required) * Microsoft Office: 2 years (Required) Ability to Commute: * Medford, OR (Required) Work Location: In person