Patient Access Specialist- Per Diem (Gold Beach)

** This position is an "as needed" position that is intended to cover sick calls, and extra assistance as the department needs** JOB SUMMARY Under the direct supervision of the Registration Supervisor, the Patient Access Specialist ensures that the patient information is collected, ensures that patients are aware of network policies and procedures.
Interviews patients or representative and enters accurate, appropriate, and required information into computer data base.
Distributes appropriate information to ancillary departments.
Participates in performance improvement and CQI.
ESSENTIAL FUNCTIONS * Responsible for interviewing patients or their representative to obtain personal information and/or verifying information already on file, including emergency contact numbers and insurance information.
* Obtains signatures from all incoming patients on Conditions of Access and Privacy forms.
* Provides information to the patient/representative about billing, complaint process, patient rights and HIPAA.
Distribute network specific literature appropriately.
* Collects payments, records payments, and forwards payments to Fiscal services appropriately and by the next business day.
* Knows network financial policies, familiar with services that are available, refers patients to financial counselor when appropriate.
* Communicates appropriately and clearly to supervisor, coworkers, and patients.
* Other duties as assigned to support the overall effectiveness of the department and organizational performance in accordance with Curry Health Network’s Mission, Vision and Shared Values.
SHARED VALUES Accountability – we will take personal ownership of our actions.
We follow safety policies and employ safe practices.
We identify and report safety hazards promptly, work together to isolate risks and apply remedies as needed.
Compassion – we will be empathetic, respectful, courteous, and kind in our relationships with our patients and each other.
Excellence – we will distinguish ourselves by continuing to improve quality in all that we do.
We display attitudes and mannerisms which demonstrate to our community that we are sensitive to their physical, emotional, and spiritual wellbeing.
We strive to become the best we can be in our roles.
Integrity – we will be honest and act in the best interest of our patients and community.
Stewardship – we will use our resources for the highest and best purposes of the community.
Teamwork – we will be united in our efforts to achieve our goal of quality patient care, seeking opportunities to assist each other, and appreciating equally the contributions of all.
MINIMUM JOB REQUIREMENTS Education & Experience * High school graduate or equivalent.
* One year in office setting preferred.
* Experience with medical terminology and insurance preferred.
* Ability to communicate in English, both verbally and in writing.
* Additional languages preferred.
* Experience in a setting that required excellent customer service preferred.
Required Knowledge, Skills & Abilities * Basic computer knowledge.
* Ability to type 40 words per minute.
* Knowledge of medical terminology.
* Excellent interpersonal skills.
PHYSICAL REQUIREMENTS Physical Demands On-the-job time is spent in the following physical activities: None of the time: Taste or Smell Up to 1/3 of the time: Push/Pull, Stoop/Kneel/Crouch or Crawl, Reach w/hands & arms From 1/3 to 1/2 of the time: Sit, stand, Walk Up 2/3 of the time and more: Talk or Hear, Use Hands This job requires that weight be lifted, or force be exerted as follows: None of the time: up to or more than 25 pounds Up to 1/3 of the time: up to 10 pounds From 1/3 to 1/2 of the time: no requirement Up to 2/3 of the time and more: no requirement This job has special vision requirements as follows: Close, color, depth perception and the ability to adjust focus.
Work Environment This job requires exposure to the following environmental conditions: None of the time: Extreme heat/cold; Wet/humid; near moving mechanical parts; fumes/airborne particles; work with explosives; vibration; outdoor weather; risk of electrical shock; risk of radiation; toxic/caustic chemicals Up to 1/3 of the time: no requirement From 1/3 to 1/2 of the time: no requirement The typical noise level for the work environment is: quiet to moderate noise.
Hearing requirements: ability to hear and instructions.
This job requires the following repetitive motion actions: No Time Spent: repetitive use of foot control or firm/heavy grasping From 1 – 2 hours per day: no requirement From 3 – 4 hours per day: no requirement From 5 – 6 hours per day: repetitive use of hands, simple/light grasping and fine dexterity From 7+ hours per day: no requirement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)