Non-Clinical Preceptor - North

We have a great opportunity for a NON-CLINICAL PRECEPTOR to join our amazing OnePeak Tribe! THE ONEPEAK WAY |Grow Gracefully through changing lives rather than simply seeing patients MISSION |To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION |A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit VALUES | TRIBE TEAMWORK.
Collaborating to create a meaningful OnePeak experience RESPECT.
Listening without judgment and communicating with positive intent INFORMED.
Communicating, educating, and owning essential information BALANCE.
Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit EXCELLENCE.
Boldly expecting the best and being empowered to deliver COMPANY SUMMARY: At OnePeak Medical, our team is united by a common goal: to provide a unique wellness experience that redefines primary care through innovative, integrated health services aimed at promoting optimal health and well-being.
As a caregiver-centric company, we support our frontline staff with the best resources available, fostering a mission-driven environment dedicated to growth and innovation.
JOB SUMMARY: The Non-Clinical Preceptor at OnePeak Medical plays a vital role in supporting the organization's mission to redefine primary care through innovative, integrated health services aimed at promoting optimal health and well-being.
As a caregiver-centric company, OnePeak Medical prioritizes growth and innovation while providing the best resources for its frontline staff.
The Non-Clinical Preceptor is responsible for providing training and onboarding for non-clinical support staff, ensuring competency in required skills, and fostering a mission-driven environment dedicated to patient satisfaction and quality care.
RESPONSIBILITIES AND DUTIES: Provide training for non-clinical support staff as assigned.
Conduct onboarding sessions for new hires.
Support the opening of new clinics, ensuring well-stocked and patient-ready front office areas.
Audit front-office functions to ensure compliance with company and regulatory standards.
Assess staff for competency in required skills front office skills.
Provide in-service training to staff on relevant skills as needed.
Reports and trains staff how to report incidents related to HIPAA violations or inappropriate patient behaviors.
Participate in performance improvement efforts.
Promote patient satisfaction efforts.
Contribute to the standardization of procedures and policies for front office operations.
Attends scheduled department staff and front office meetings.
Aid in troubleshooting front office errors and facilitate communication between billing and administration, Practice Managers, and support staff.
Perform all duties in support of successful EHR/EPM implementation.
Flexibility to travel to all clinic locations or travel for out-of-town training.
Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook.
Perform other related work/duties as required.
QUALIFICATIONS: Superior competencies and the ability to transfer those competencies to the front desk staff.
Proficient in all front-office operations.
Ability to exhibit T.
R.
I.
B.
E.
values (Teamwork, Respect, Informed, Balance, Excellence) and regularly encourage others to do the same.
Ability to work and communicate effectively with superiors and peers.
Knowledge of medical terminology, supplements, injections, procedures, and insurance.
Ability to apply the principles of adult training.
Good organizational skills Understands the importance of maintaining confidentiality under HIPAA.
Must be able to exercise high diplomacy and tact.
Excellent customer service and interpersonal communication skills Must be highly flexible and able to accommodate the changing needs of the department.
Well-developed verbal and written communication skills.
Ability to work well with limited supervision.
Proven flexibility and willingness to handle a variety of tasks.
This position requires driving a personal vehicle on behalf of the company; therefore, the employee must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence.
Personal vehicles must be properly registered, insured, and maintained in accordance with state laws.
Employee is responsible for maintaining their own auto insurance coverage, meeting the minimum requirements set by state law, and should notify their insurance provider accordingly REQUIRED KNOWLEDGE/SKILLS: Minimum of six months experience in an ambulatory healthcare setting – Strongly Preferred Proficient in OnePeak Medical’s Non-Clinical (PCC) role – Preferred Hands-on experience with OnePeak Medical’s PM system and patient engagement platform - Preferred ABOUT OUR BENEFITS: Medical, Dental and Vision Insurance Life and AD&D covered for the employee at 100% Retirement Plan with Company Match Peak Bucks Employee and Family Discounts Paid Time Off and Paid Holidays