POSITION SUMMARY
Under direction of the department supervisor, interviews incoming patient or family member to obtain registration and reimbursement information.
Performs reception and clerical duties necessary to assure the efficient operation and record keeping of the department.
Directs patient transport, compiles patient census data and performs cashier duties.
Maintains patient confidentiality and professional appearance to insure patient and public confidence.
QUALIFICATIONS
Required: Typing, word processing or data entry skills at 50 wpm, excellent spelling, math and problem-solving skills; excellent pronunciation and communication skills; ability to organize work and attend to detail; one year clerical experience including telephone skills; legible handwriting.
Preferred: Previous switchboard/PBX, call system, medical terminology experience.
TYPICAL PHYSICAL/MENTAL DEMANDS
Must be able to accommodate fast efficient pace.
Sitting for extended periods of time.
Must be able to lift up to 40lbs and push a wheelchair up to 250lbs.
Able to concentrate with constant interruptions and noise.
Assist a patient in and out of a chair, wheelchair, or from an automobile.
20/25 vision with correction and good hearing.
ESSENTIAL JOB FUNCTIONS
Answers incoming telephone lines; route calls to appropriate coworker.
Identifies self when answering phone as part of greeting.
Takes complete and accurate patient messages for doctors and/or nursing (patient name, phone number, doctor’s name, etc.
), and routes message through EMR.
Performs department patient, visitor reception, and directs patient to the appropriate location.
Obtains and verifies insurance and billing information.
Able to accurately process information for all insurance types as well as obtains the necessary information for insurance types that are not familiar.
Prepares paperwork used during patient care in a timely manner.
Demonstrates sound judgment in determining urgency of phone call and appropriate method of communication.
Maintains strict patient confidentiality of all information.
Schedules patient appointments following clinic guidelines in EMR.
Reschedules appointments as needed.
Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
Trains and orients new department staff.
Explains clinic procedures, such as clinic hours, and department locations
Identifies patient concerns and contacts appropriate department for resolution.
Maintains a thorough knowledge of departmental and medical center policies and procedures.
Maintains competency in all position responsibilities.
MARGINAL JOB FUNCTIONS
Performs other duties as assigned.
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