Implementation/Risk Mitigation Specialist

Description: The Implementation/Risk Mitigation Specialist collaborates with clients, their representatives and case managers to create workable, step-by-step guides for Direct Support Professionals (DSPs) to use as a basis to provide quality care, assist with meeting goals and mitigating risks.
This position collects and interprets information for the development of these guides and trains the client’s DSPs on their specific guide when it is prepared.
Requirements: Required Skills/Abilities: · Strong customer service skills.
· Excellent verbal and written communication skills.
· Excellent writing, proofreading, and editing skills.
· Strong problem-solving skills.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other computer programs.
· Ability to learn and adapt to various software systems.
· Excellent time management, prioritization, and organization skills.
· Strong work ethic with attention to detail.
· Excellent discretion, judgment, and empathy.
· Ability to engage in difficult conversations to gain necessary information.
· Ability to communicate with a variety of individuals on the level that suits them.
· Strong verbal presentation skills with the ability to train others on a complex plan and answer questions effectively.
· Ability to adhere to strict confidentiality standards.
· Ability to understand complex paperwork and compliance requirements.
Implementation Skills · Collect and interpret the information provided by the client, their representative, and the case manager for the implementation plan, asking clarifying questions and identifying when further information is needed to gain a thorough understanding of the necessary components of the plan.
· Develop and write implementation plans with the information that has been compiled.
· Train DSPs on the client’s implementation plan through a verbal orientation.
· Conduct annual or as-needed renewals of the client’s implementation plan, updating with new information when applicable.
· Meet necessary deadlines for implementation plan completion as well as training deadlines for DSPs.
· Engage in complex conversations when needed to gain and interpret the necessary information for the implementation plan.
· Communicate via phone, email and/or text message with employees, clients, client representatives and external contacts, exuding excellent service skills, knowledge, and professionalism.
· Utilize data entry systems to respond to and record phone calls, emails, and text messages with strong attention to detail.
· Maintain strict confidentiality of sensitive and private information.
· Adhere to all policies and procedures set forth by Rever Grand as well as state-regulated policies.
· Perform other duties as assigned.
Risk Mitigation Skills · Analytical skills: Need analytical skills to collect data, analyze risks and make sound decisions based on the results.
They also need to be able to spot holes and weaknesses that others may have missed.
· Relationship-building skills: Must be able to build relationships with DSP’s, client parents and clients and case managers, as well as co-workers.
· Implementation/Risk plans need to be written to ensure the safety of Clients and DSP’s.
· Provide correct and precise information to DSP’s regarding their client.
· Prioritize by understanding what events could happen · Be able to define a mapping stage to outline the process, its desired outcome, process inputs and the scope of Implementation/Risk plans.
· Be able to measure the performance of the process and its outcome through data.
Depending on the process, this may be electronically captured or more manually collected through observation or survey.
· Be able to analyze the information from the ISP/PSA and assess how to put the information into action.
· Improvement based on the results.
If the data doesn’t demonstrate an improvement, the changes to the process were ineffective.
· Control the process moving forward by regularly monitoring and reviewing for new ways to optimize.
Education and Experience: · High school diploma or equivalent.
· Three or more years of experience in customer service and/or data entry and analysis, or other related areas.
· Knowledge of Community Living Supports Agency operations a plus.
Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer.
· Limited periods of standing, walking, reaching, stretching may be required.
· Frequent communication verbally and electronically.
· Occasionally lift and/or move up to 15 pounds.
Other Requirements: · Must pass and maintain background clearance as defined by Oregon State Background Regulations.
Benefits: · Medical, dental, vision package · PTO accrual