Job Title: Luna Café & Mercantile Supervisor
Reports to: Restaurant Manager, Operations Manager
Summary of Position:
The Café Supervisor assists the restaurant manager by overseeing and executing café operations during scheduled shifts.
He/she ensures our service standards are met by providing customers with prompt service and quality food, beverage and mercantile products in a welcoming, positive and clean atmosphere.
The ideal candidate will enhance our mission to provide personalized service and genuine hospitality.
Essential Duties and Responsibilities
Understands completely and conforms to all policies, procedures, standards, guidelines and training programs for Neuman Hotel Group and LUNA Café.
Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
Monitors setup, maintenance, cleanliness and safety of dining and bar areas.
Acts as Manager on Duty and Counter Server or bartender as scheduled or needed.
Manages the completion of the opening and/or closing checklist.
Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
Provides timely feedback to Lead Supervisor, Director of Food and Beverage and/or Assistant General Manager on employee performance and morale.
Maintains clean and orderly back areas, pre-function areas and storage areas.
Conducts inventory monthly with Lead Supervisor.
Follows all health, safety and sanitation guidelines for all products.
Maintains high level standards of service.
Actively engages with team to continue to improve hospitality and service standards.
Must become proficient in using Square for transactions.
Makes a continuous effort to improve job skills, knowledge and education.
Willing to perform other job-related tasks that may not be included in this job description as requested by Lead Supervisor, Assistant General Manager or Director of Food & Beverage.
Qualifications
Minimum of 1-2 years food & beverage supervisory experience required.
Bartending experience strongly preferred.
Must have comprehensive knowledge of food and beverage operations, service standards, guest relations and etiquette.
Merchandising experience a plus.
Ideal candidate will have excellent verbal and written communication skills.
Able to create a positive team dynamic with fellow managers and staff.
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must have a passion for hospitality.
Food handler’s permit and OLCC permit or ability to obtain them.
Must be able to work flexible shifts and schedules, including weekends, holidays and overtime.
Must maintain composure and objectivity under pressure.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to lift and carry up to 50 pounds, stand for long periods of time and bend, kneel, squat and reach occasionally throughout a shift.
Equal Opportunity Employer
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