Brim operates 11 New Holland agricultural and construction equipment dealerships in Oregon and Washington.
For over 55 years, Brim has provided sales, as well as parts, service and rental support to agricultural and construction industries in the Pacific Northwest.
The Brim equipment offering includes top quality brands like New Holland, JCB, Yanmar, Bad Boy, Landmaster, Diamond Mowers, Woods Equipment, Polaris, Krone, Snorkel and Xtreme Manufacturing.
Our Rental Department provides a large variety of equipment for all clientele from the hobby farmer to large construction and everything in between.
Brim is a family-owned business that fosters individual growth, rewards performance and has experienced great employee retention and growth.
We recognize that employees are our greatest asset.
We are active in the agricultural communities where our dealerships are located, including participation and support for FFA programs and Agricultural Fairs.
We have continued to grow over the years.
If you are looking for a solid career, consider growing with us!
*Job Description*
Seeking an experienced Service Manager to provide excellent customer service and technical support.
The goal is to keep the Service Department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention.
*Responsibilities*
* Work with customers on equipment repairs and repair estimates
* Provide customer satisfaction by serving in a professional, speedy, and efficient manner
* Manage technicians and work flow in a professional manner
* Process work orders
* Process warranty claims
* Keep accurate records and document customer service actions
* Recruit, mentor and develop technicians and nurture an environment where they can excel through encouragement and empowerment
* Market service sales to grow service department
* Maintain and update computer diagnostic equipment
* Work well with other departments to grow the dealership
* Maintain and provide a safe work environment
* Assist in budgeting and expense control
*Qualifications*
* Proven work experience as customer service manager
* Proven work experience managing technicians
* Computer skills with working knowledge of service software and tools
* Knowledge of latest technology including computer diagnostic equipment and Precision GPS
* Ability to think strategically and lead
* Strong communication skills
* Customer service oriented
* Two years hands on experience with agricultural equipment.
* Additional knowledge of compact construction equipment and telehandlers is a plus
* Write clear parts requisitions, service write ups, and customer estimates
*Benefits*
A generous benefit package including medical insurance, paid personal time off, holiday pay and matching retirement account.
Candidates selected for hire must be able to pass a pre- employment drug screen and background check
Job Type: Full-time
Pay: From $80,000.
00 per year
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
Day range:
* Monday to Friday
* Weekends as needed
Work Location: In person
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