Assistant Vice President of Member Engagement

About Rogue Credit Union: Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon.
Providing services to our members in select Oregon and Idaho counties.
We strive to make an impact in the communities we serve by living, giving, and supporting local.
Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation.
Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role: Responsible for developing programs and executing strategies that assist members on their journey to financial well-being that result in deepened member engagement and participation.
Creates a passion for the credit unions agreed-upon vision, mission, and values, products, and services.
Partners with credit union team members and peers as a trusted adviser, respected colleague, and catalyst for organizational success.
Positively supports our community and credit union movement through dedication of time and talent.
Essential Functions & Responsibilities: 25% Designs, implements, and oversees member engagement strategies and programs that enhance the overall member experience and drive loyalty, resulting in increased participation and member financial well-being.
Manages the member engagement strategy, providing purpose, motivation, and training to frontline team members, cultivating a positive and successful member engagement (sales) culture.
20% Collaborates with cross-functional teams to formulate, execute, and inspect comprehensive member engagement strategies aligned with organizational goals.
Collaborates closely with internal stakeholders to enhance the integration of member engagement initiatives across the organization.
15% Leads key projects that assist the Member Service area in achieving organizational goals and objectives.
15% Utilize data to analyze and assess the effectiveness of member engagement initiatives and make data-driven recommendations for continuous improvement.
This includes designing and implementing regular reporting that provides insights into member engagement metrics and trends.
10% Analyzes member feedback, market trends, and industry best practices to inform the development of effective engagement initiatives.
10% Translate strategies into actionable plans for frontline teams, monitor team performance and develop action plans to ensure teams are successful in meeting member engagement goals and objectives.
5% Proactively performs other duties as needed or assigned.
Knowledge and Skills: Experience: Five years to eight years of similar or related experience.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.
g.
, information technology certifications in lieu of a degree).
Interpersonal Skills: Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions.
Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust.
Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.
Other Skills: High level management and personnel development skills.
Strong networking skills with ability to build rapport.
Critical thinking skills with the ability to make recommendations.
Ability to direct and influence teams capable of building trust and credibility in new markets.
Excellent time management and organizational skills.
Self-starter.
Strong analytic and problem resolution skills and resourceful.
Must be bondable.
A valid driver's license is required.
Physical Requirements: Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking.
Finger dexterity while using computer.
Occasional talking and hearing in person and on the telephone.
Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
Work Environment: This job is an exempt position that requires flexibility in scheduling tasks and projects.
The employee must independently monitor hours and judge the time needed to be spent on applicable duties.
Employee must be capable of adjusting to unpredictable schedules proactively.
As a direct representative of the Credit Union, the employee must conduct and present themselves courteously and professionally.
Exposed to potentially hazardous conditions, i.
e.
, robbery.
Travel to all Credit Union regions may be required.
Disclaimer: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.