Job Title: Customer Service Specialist
Pay Rate: $16/ hr.
Location: Grants Pass, OR
Zip Code: 97526
Start Date: Right Away
Keywords: #GrantsPassJobs; #CustomerServiceSpecialistjobs;
Job Description:
Temp but possibly temp to hire for right candidate (Temp to hire after 640 hours)
Work Hours: TBD either 6:00-3:00 or 7:00-4:00 PT
As a Customer Service Specialist for Nassau OOGP Vision Group, your mission will be to act as a representative of our company to provide top quality service to our customers.
PRIMARY RESPONSIBILITIES:
\* Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
\* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
\* Develop a strong knowledge of our product portfolio and procedures
\* Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
\* Effectively communicate additional promotions and services we offer.
\* Process customer orders in a courteous, efficient, timely manner with minimal errors.
\* Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
\* Communicate effectively with leaders including the Customer Service Supervisor & Manager.
Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
\* Regularly attend and participate in team meetings.
\* Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
\* Other duties as assigned by Manager.
Specific Duties:
\* Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
\* Communicating with customers through various channels (Phone, email, chat)
\* Effectively communicate additional promotions and services we offer.
\* Engage with clients in a friendly and professional manner while actively listening to their concerns
\* Offer support and solutions to customers in accordance with the company's customer service policies
\* Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
\* Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
\* Collaborate with team members and other company departments to ensure overall customer and product satisfaction
Goals:
\* Quality Assurance - 90% Rating on calls/emails/chat interactions
\* Transactions Per Hour - 8 Transactions per hour worked (6 for chat)
\* Accessibility - 85% Availability, minimize unnecessary off line time
\* Answered Interactions- 99% of Interactions are answered
\* Attendance - Compliance to the attendance policy
\* Development & Training - Completion of training and action steps
Job Type: Contract
Pay: $15.
00 - $16.
00 per hour
Expected hours: 40 per week
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
Experience:
* Customer service: 5 years (Required)
Ability to Relocate:
* Grants Pass, OR: Relocate before starting work (Required)
Work Location: In person
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