JOB SUMMARY
The Network Engineer is responsible for project discovery and systems analysis efforts, systems and network design, writing statements of work, execute project plans, and resolve advanced escalated support requests.
Network Engineer will also work to continuously advance personal and organizational technical abilities, ensuring Kelley is providing high-value solutions and services that are designed to meet the specific needs of clients.
ESSENTIAL FUNCTIONS OF THE JOB
Network design, configuration and installation of devices and services (e.
g.
, routers, switches, firewalls, load balancers, VPN, QoS, ACL, VLAN)
Perform systems implementation and administer infrastructure on premises and in the cloud; systems include Active Directory, Azure Active Directory, and Office 365 global administration
Troubleshoot and resolve escalated tickets, including those associated with project design, scoping, and completion tasks
Perform in-depth analysis of system performance and planning then summarize the results for varying audiences, outside technical partners, and senior-level management.
Provide mentoring, guidance, and education to junior staff.
Provide feedback on junior staff, and work with the manager to ensure their appropriate professional development
Understanding of Hyper-V, VMWare and other virtualization platforms
Thorough understanding of industry best practices for Windows Server environments and associated roles and dependencies
Customer experience focused while communicating with clients frequently and professionally representing Kelley at all times
Continuously develop technical and professional skills by learning from experiences, studying, and completing training courses
Self-starters with a good work ethic, the ability to work independently or as a team and a desire to come up with the best solutions for our clients
Other duties as assigned
SKILLS AND ABILITIES
Ability to act with a sense of urgency while paying attention to detail
Ability to multi-task effectively and thrive in a fast-paced environment
Ability to communicate in a positive, effective, and efficient manner
Ability to work independently and as part of a team
Ability to prepare, organize and present information to groups of people
Ability to match Kelley solutions to current and prospective client needs
Ability to work afterhours and on-call shifts
Advanced technical skillset in LAN/WAN design and troubleshooting
Experience with Cisco IOS, HPE Procurve, ArubaOS, Meraki and switch stacking techniques
Advanced technical skillset in Windows operating systems: Windows (8,10,11) Windows Server (2012R2,2016,2019, etc.
)
Proficient with typing, use of Microsoft Office Applications and 365 platform
Ability and desire to provide effortless customer experience
EXPERIENCE REQUIREMENTS
Minimum of five (5) years’ experience in an IT support or consulting role
Minimum of three (3) years’ experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of three (3) years’ experience with Microsoft Active Directory
EDUCATION / CERTIFICATION REQUIREMENTS
BA/BS in related field, or relevant experience
One or more of the following industry certifications are preferred - CCNA/CCNP/CCDE, Network+, Microsoft Certified roles related to Windows Server, Azure, infrastructure administration
Possesses reliable transportation
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB
Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
Frequently operates a motor vehicle while traveling to client site
Frequently exposed to outside elements when traveling to client site
Frequently sits and/or stands for long periods of time
Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
Frequently works in a well-lit, tempered room
Frequently views the computer to perform duties
Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds
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